FAQ
Frequently Asked Questions
Where are you located?
We are based in Toronto, Canada
How long does it take to deliver an item to my place?
On average:
Order processing takes 1 day.
Shipping to the US or Canada takes 3 to 7 days.
International shipping takes 5 to 14 days.
What are your hours of operation?
Monday - Friday 09:00 AM - 5:00 PM
Do you have a refund policy?
At Greenaty, your satisfaction is our priority. If you're not delighted within the first 14 days, explore our Refund Policy for a quick, no-hassle return and full reimbursement—because your contentment is our commitment.
Please click on refund policy to read more about Greenaty's refund policy.
What is the the shipping policy?
Enjoy the perk of 100% free shipping to Canada and the US, regardless of your order's size or value. Deliveries within the US and Canada take a speedy 3 to 7 business days, while international shipping spans 5 to 14 business days.
Please visit our shipping policy page.
What is the best way to contact your team?
Contact Greenaty Team - Toronto, Canada
For general information, please contact us via the following email address info@greenaty.com
For all customer service related inquiries, please contact us via the following email address customer@greenaty.com
For sales and business related inquiries, please contact us via the following email address sales@greenaty.com
Contact us via phone call during business hours
UTC -5 / (EST) Monday - Friday 9:00 AM - 5:00 PM
+1 (437) 922-7163
Can I track my order?
Yes, your order can be tracked on the courier website and track your order with your tracking number.